At Poster Poetry, we strive to provide you with a seamless shopping experience, including reliable and timely delivery of your orders. Please review our shipping policies below:
- Shipping Options: We offer several shipping options to suit your needs, including standard and expedited shipping. All orders over $50 qualify for free standard shipping.
- Processing Time: Orders are typically processed within 1-3 business days. Custom orders may require additional processing time.
- Delivery Time: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times vary depending on the destination.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method selected. Free standard shipping is available for orders over $50.
- Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress online.
Returns and Refunds
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policies below:
- Return Policy: You may return any item within 30 days of receipt for a full refund or exchange. Custom orders are non-refundable. Items must be returned in their original condition and packaging.
- Return Process: To initiate a return, please contact our customer service team at info@posterpoetry.com with your order number and reason for the return. We will provide you with a return shipping label and instructions.
- Refunds: Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method.
- Damaged Items: If your order arrives damaged, please contact us immediately at info@posterpoetry.com with a photo of the damage. We will send you a replacement at no additional cost.
- Exchange Policy: If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. We will process the exchange once we receive the returned item.
International Shipping
We are pleased to offer international shipping to many countries. Please review our international shipping policies below:
- International Shipping Rates: Shipping rates for international orders vary based on the destination and shipping method selected. Rates are calculated at checkout.
- Customs and Duties: International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
- Delivery Times: Delivery times for international orders vary depending on the destination. Please allow additional time for customs processing and delivery.
Contact Us
If you have any questions or concerns about our shipping and return policies, please contact us at:
Poster Poetry
Email: info@posterpoetry.com