Frequently Asked Questions
What shipping methods are available?
We offer several shipping options to suit your needs, including standard and expedited shipping. All orders over $50 qualify for free standard shipping.
How long will it take to get my package?
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that processing times may vary based on demand.
Do you ship internationally?
Yes, we ship our art worldwide! International shipping rates and delivery times vary based on the destination.
What materials are used for your posters?
All our posters are printed on premium archival matte paper using high-quality giclée printing technology. This ensures vibrant colors and long-lasting durability.
Are the posters framed?
Our posters are shipped unframed to give you the flexibility to choose a frame that best suits your décor. We offer framing options that can be added to your order for an additional cost.
Can I request a custom size or design?
Yes, we offer custom sizes and designs! Please contact our customer service team at info@posterpoetry.com with your request, and we'll be happy to assist you.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please note that custom orders are non-refundable.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at info@posterpoetry.com with your order number and reason for the return. We'll provide you with a return shipping label and instructions.
What if my poster arrives damaged?
We take great care in packaging our posters, but if your order arrives damaged, please contact us immediately at info@posterpoetry.com with a photo of the damage. We'll send you a replacement at no additional cost.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. Your payment information is securely processed and encrypted to ensure your privacy and security.
Is my personal information safe?
Absolutely. We prioritize your privacy and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.
What makes Poster Poetry different from other poster stores?
At Poster Poetry, we're passionate about art and committed to delivering high-quality products. Our posters are not just decorations; they're pieces of visual poetry that tell a story. We support local artists and use eco-friendly materials, ensuring that our art makes a positive impact on your space and the environment.
How can I contact customer service?
Our customer service team is here to help! You can reach us via email at info@posterpoetry.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Can I follow Poster Poetry on social media?
Yes! Follow us on Instagram, Facebook, Pinterest, and TikTok for the latest updates, promotions, and behind-the-scenes content. Tag us @theposterpoetry in your photos for a chance to be featured!